Privacy Policy

1. Introduction

This Privacy Policy establishes the legal framework for the collection of any personal data ("personally identifiable information" or "information") by keyway pro ("we" or "us"), referring to a trading platform developed by Key Way Investment Limited, a European broker, authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC) with license number 292/16. Administrative Address: 18 Spyrou Kyprianou Avenue, Suite 101, Nicosia 1075, Cyprus.

We are dedicated to safeguarding and respecting your privacy. This Privacy Policy delineates how we collect, use, and share information when you utilise our website or keyway pro services. Your use of our website or engagement with our products and services implies your agreement with the terms outlined in this Privacy Policy.

Upon accessing the keyway pro website or utilising any communication channels to engage with our team, it is understood that you have thoroughly reviewed and comprehended the provisions of this Policy and the procedures governing the processing of any information, including personal data, shared with us before becoming a client.

Upon registering an account on our platform, you acknowledge that this Policy and any modifications will regulate the collection, storage, utilisation, sharing, and processing of your data and your rights during and after the termination of our business relationship.

Please read the following Policy to grasp our approach, methodologies, and data processing procedures, elucidating how we will utilise your information.

2. keyway pro Commitment

We affirm our unwavering commitment to The Personal Data Protection Act 2019 ('PDPA') and international data protection laws, ensuring strict adherence to the principles outlined in data protection legislation. keyway pro operates exclusively within the confines of these regulations. Our commitment is centred on fostering a resilient and credible business relationship while prioritising the interests of our clients.

In this section, we furnish comprehensive details regarding data types, the data collection process, the purposes underlying data usage, and guidelines on how to rectify or modify the information you confide in us.

3. Why keyway pro Collects Personal Data

At keyway pro, collecting specific personal data is a deliberate effort to enhance your overall experience with our services and products. Through this process, we continuously monitor and refine our offerings for the benefit of both our current and potential clients. The acquired information serves the following purposes:

• Provision of our products and services to you.
• Enhance and refine our products and services.
• Communication with you regarding our products and services.
• Prompt response to your inquiries or requests.
• Personalization of your experience on our website.
• Identification and prevention of fraud and other illicit activities.
• Fulfilment of legal obligations.
• Conducting research and analytics.

4. Data Collection and Storage Practices at keyway pro

keyway pro engages in collecting personal data from customers and potential clients as an integral part of our operations. This information encompasses the following categories:

• Personal Information: We may gather details such as your name, email address, phone number, profession, employment specifics, location data, and other identifying information when you enrol in our products or services or complete a contact form.
• Usage Information: keyway pro may compile information about your interactions with our website, products, and services, including visited pages, time spent on our website, and other usage data.
• Device Information: We may collect data about your IP address and the device used to access our website or products and services, encompassing device type, operating system, and browser details. Additionally, we may track your visits to the keyway pro website or application, capturing traffic, location, weblogs, and other communication data.
• Financial Information: Our data collection extends to information about your income and wealth, covering details regarding assets and liabilities, account balances, trading statements, tax and financial statements, bank accounts, e-wallet, and credit card details. Additionally, we assess your knowledge and experience in trading, risk tolerance, and risk profile.

For regulatory compliance and identification purposes, we must verify your identity when registering a new account or adding a recent signatory to an existing one. This process includes sighting and recording details of documents such as passports, driver's licence, national identity cards, utility bills, or any other documentation required under anti-money laundering legislation.

keyway pro may occasionally request additional personal data voluntarily, for example, through market research, surveys, or special offers. Opting not to provide necessary information may result in our inability to deliver specific products or services.

Furthermore, we reserve the right to record any communications, be they electronic, voice, telephone-based, in-person, or otherwise, that occur in the context of the services provided and our relationship with you.

5. Information Sharing Practices at keyway pro

keyway pro may share your information with various entities to enhance our services and ensure a comprehensive user experience. The categories of entities with whom we may share your data include:

• Business Partners: Your information may be shared with business partners, including advertisers, sponsors, and other companies integral to our operations, providing financial and additional services.
• Third-Party Service Providers: When utilising our apps, communication systems, and trading platforms offered by third parties, your information may be shared with specialist advisers and service providers responsible for administrative, IT, analytics, online marketing optimization, financial, regulatory, compliance, insurance, research, or other services.
• Affiliates: We may share your information with our affiliates, including our parent company and subsidiaries, fostering a collaborative approach within our corporate structure.
• Introducing Brokers and Affiliates: Information sharing may occur by introducing brokers and affiliates with whom we maintain a mutually beneficial relationship.
• Auditors, Contractors, or Advisers: Your information may be disclosed to auditors, contractors, or other advisers involved in auditing, assisting, or advising on our business purposes.
• Legal Authorities: In cases mandated by law or where deemed necessary in good faith to comply with legal requirements or safeguard our rights, property, or safety, your information may be shared with law enforcement, government agencies, or other third parties.
• Enforcement of Terms and Conditions: Information disclosure may extend to any third party when required to enforce or apply our Terms and Conditions of Service or other relevant agreements.
• Authorised Parties: Your information may be shared with anyone authorised by you, aligning with your preferences and consent.

6. Secure Storage of Personal Information at keyway pro

keyway pro employs a secure and meticulous approach to storing personal information, ensuring the utmost protection against misuse, loss, unauthorised access, modification, or disclosure. Our storage methods encompass a combination of secure physical storage facilities, paper-based files, and other records.

To safeguard your privacy, we undertake all necessary measures to:

• Protect Against Unauthorised Access: Stringent measures are in place to prevent unauthorised access to your personal information.
• Prevent Modification or Disclosure: We take proactive steps to prevent unauthorised modification or disclosure of your details.

When personal information is no longer necessary, we adhere to responsible data management practices:

• De-Identification: We remove all details that may identify you, preserving your anonymity.
• Secure Destruction: Records are securely destroyed to eliminate any potential risk of retaining unnecessary information.

While embracing data minimization principles, certain records must be retained for an extended period to comply with investment services and anti-money laundering laws. These records include evidence of actions taken about:

• Identity verification
• Sources of income and wealth
• Transaction monitoring
• Telephone, chat, and email communications
• Orders and trades history
• Handling of complaints

These records demonstrate our adherence to regulatory codes of conduct throughout our business relationship with you.

7. Updating Your Information at keyway pro

If your personal information changes or you wish to update or delete the data we hold about you, please get in touch with keyway pro via email at support@keywaypro.com. We are committed to promptly modifying or deleting your information by your requests unless regulatory or legal obligations necessitate retaining your personal information.

8. Your Consent

At keyway pro, we respect your consent and process your data based on one or more lawful reasons, including:

1. Performance of Contractual Obligations: Processing necessary data to fulfil our contractual commitments to you.
2. Legal and Regulatory Compliance: Processing required to comply with legal and regulatory obligations.
3. Legitimate Interests: Processing based on our legitimate interests to provide you with optimal services.

If our use of your personal information does not align with these lawful bases, we will seek your explicit consent.

9. Your Rights at keyway pro

Your rights at keyway pro empower you to:

1. Access Your Data: Request access to your personal data through a data subject access request.
2. Correct Information: Request correction of your personal data if inaccurate or incomplete.
3. Erasure Request: Request the erasure of your personal data, with considerations for legal obligations.
4. Object to Processing: Object to processing based on legitimate interests or for direct marketing purposes.
5. Restriction of Processing: Request to suspend processing in specific scenarios, such as data accuracy verification.
6. Data Transfer Request: Request to transfer your personal data to you or a designated third party in a machine-readable format.
7. Withdraw Consent: Withdraw consent when processing relies on your consent.

These rights are subject to specific circumstances and legal considerations.

10. Use of Cookies

keyway pro utilises cookies to enhance your online experience and collect statistical data for system administration. This includes information about your device, such as IP address, operating system, and browser type, for aggregate reporting to our advertisers. This anonymous statistical data focuses on browsing actions and patterns without personal identification.

Using a cookie file stored on your device's hard drive, we gather insights into your general internet usage. You can configure your browser settings to reject cookies; however, this may impact the functionality of certain features on our site. Unless your browser settings explicitly refuse cookies, our system will deploy cookies when you access the site.

11. Security Measures

keyway pro implements reasonable measures to safeguard your information against unauthorised access, usage, or disclosure. While we strive for a secure environment, it's important to note that no data transmission over the internet or storage system can be guaranteed 100% secure.

12. Amendments to the Privacy Policy

keyway pro reserves the right to update this Privacy Policy periodically. In case of significant changes, we will notify you by posting a notice on our website or through email. Continued use of our website or products and services after the effective date of the revised Privacy Policy indicates your acceptance of the updated terms.

13. Language of the Policy

The official text of this Privacy Policy and any notices, accounts, or statements required by this policy shall be in English. In any dispute regarding the interpretation of this Privacy Policy, reference shall be made only to the English version, not to any other translation.

14. Contact keyway pro

For any inquiries or concerns regarding our Privacy Policy, contact us at [email protected].